Customer experience matters
The story of Lisa Renshaw is a tale of grit, perseverance, and having a solid and loyal customer base that saved her business.
Imagine you’re having a successful business, but the city you’re operating in turned down your bid. That bid was essential for the survival of your business. What do you do? How do you ‘fight back’?
Lisa Renshaw “fought back by asking her customers for help. They signed petitions and made phone calls. Customer loyalty enabled her to overturn the lower bid.” Her customers saved her bid, and thus saved her business.
What can you learn from Renshaw? How are you treating your customers? How happy are they, with your company, your people, and the service you provide? Would they petition for your survival?
#nerdsofhumandevelopment #customerexperience #customerservice #grit
For the full story about Lisa Renshaw, click here.